Shipping Policy
Clear, transparent shipping and delivery terms for every AiMas order.
Shipping Terms
Standard terms are FOB Shenzhen. Customers may also designate their own freight forwarder.
Shipping Method
Primarily sea freight due to equipment size and weight. Air freight available for urgent spare parts.
Lead Time
Typically 30-45 days from receipt of deposit, depending on customization requirements.
Global Delivery
We ship worldwide, with primary markets in Southeast Asia, Middle East, Europe, and the Americas.
From Order to Delivery
A transparent timeline so you can plan your production schedule
Order Confirmed
Deposit received and production schedule locked.
Manufacturing
30-45 days in our 10,000㎡ factory with strict QC.
Export Packing
Wooden crates or film-wrapped pallets for safe transit.
FOB Shenzhen
Handover to your forwarder or ours for sea freight.
Packaging & Protection
All equipment is securely packaged in export-grade wooden crates or film-wrapped pallets to ensure safe transportation. Fragile components are individually protected.
- Wooden crates for heavy machines
- Film wrapping for weather protection
- Fragile components individually cushioned
- Loading photos provided before shipment
Installation & Training
For full-line equipment customers, we provide free 1-week on-site installation and training. Our engineers will travel to your facility to install, commission, and train your team.
- Machine positioning and leveling
- Electrical and pneumatic connection
- Operator and maintenance training
- 24/7 online support after handover
Customs & Documentation
Customers are responsible for customs duties, import taxes, and clearance fees in their destination country. We provide all necessary export documentation.
- Commercial invoice and packing list
- Certificate of origin
- Bill of lading or airway bill
- CE certificate and technical manuals
Delivery Notes
Lead times begin after deposit confirmation. Custom-engineered solutions may require additional design and manufacturing time.
- Standard lead time: 30-45 days
- Custom solutions: confirmed per project
- Spare parts: typically shipped within 7 days
- Shipping updates provided on request
Have Shipping Questions?
Contact us for detailed shipping quotes and delivery arrangements to your destination.
Contact UsFrequently Asked Questions
Answers to common questions about shipping, payment and lead time.
What automated equipment and overall solutions do you provide?
We mainly supply collaborative palletizing robots, automatic carton erectors, carton sealers, and case packing machines. We design custom fully automatic inline solutions according to customers’ factory layout and existing production lines. Our standard palletizing robot supports a maximum load of 30KG, fully meeting end-of-line packaging and palletizing automation needs.
What real benefits can an automated production line bring to my business?
It greatly cuts labor costs and reduces workplace safety risks by letting robots handle repetitive and high-risk work. Production efficiency can be doubled, with investment return period controlled within 3-6 months. It also allows your staff to focus on core technology innovation, effectively enhancing your overall market competitiveness.
What is your company strength and after-sales support?
We own a 10,000-square-meter factory with 45 professional staff, including a 5-person engineering team and a 12-person dedicated after-sales team. We maintain strong independent R&D and customization capability, and provide 24/7 global after-sales service to ensure timely technical support, installation, maintenance, and troubleshooting.
Which industries do you serve and where is your market coverage?
We serve all enterprises with packaging, case handling, and palletizing demands, especially electronics, food, home appliances, and logistics warehousing industries. Our business covers domestic China market, Southeast Asia, the Middle East, Europe, and the Americas.
Do you accept regional agency cooperation?
Yes, we welcome global regional agents. We offer factory-direct pricing with favorable profit margins, low entry threshold, and full support including technical training, solution design, and after-sales backup. We also provide financial support for agents participating in local exhibitions. Contact us to discuss partnership opportunities.
What is the difference between your direct-drive palletizing robot and traditional belt-type robots?
Our patented direct-drive technology eliminates the need for belt replacement entirely. Traditional belt-type robots require belt changes every 6 months, causing production stoppages and maintenance costs. Our direct-drive system runs 24/7 with zero scheduled maintenance downtime, offers longer service life, and provides higher precision — especially for small and special-shaped products. This is an exclusive national patent technology that competitors cannot match.
How fast is the ROI (Return on Investment)?
Our palletizing robot typically delivers ROI in 2-3 months. When integrated into a complete end-of-line packaging line (case erector + sealer + palletizer), the full-line investment is recovered in approximately 6 months. At the same price as competitors’ standard machines, we provide customized solutions — making our ROI advantage even more significant.
Can your equipment fit into my existing production line?
Yes — this is one of our core advantages. Unlike competitors who sell standard machines, we customize solutions based on your factory layout and existing equipment. Our compact machine footprints are designed to fit limited spaces without facility renovation. We assess your production line and design a solution that integrates seamlessly with your current setup.
What payment and shipping terms do you offer?
We accept T/T (Telegraphic Transfer) as our standard payment method. Shipping terms are FOB Shenzhen, and customers can also designate their own freight forwarder. Our equipment is shipped via sea freight by default. Lead time is typically 30-45 days depending on customization requirements.
Do you provide installation and training?
Yes. For full-line equipment customers, we provide free 1-week on-site installation and training service. Our engineers will teach your team how to operate the machines and perform daily maintenance. After installation, we provide 24/7 online video after-sales support for troubleshooting and technical assistance.
