Frequently Asked Questions

We mainly supply collaborative palletizing robots, automatic carton erectors, carton sealers, and case packing machines. We design custom fully automatic inline solutions according to customers’ factory layout and existing production lines. Our standard palletizing robot supports a maximum load of 30KG, fully meeting end-of-line packaging and palletizing automation needs.

It greatly cuts labor costs and reduces workplace safety risks by letting robots handle repetitive and high-risk work. Production efficiency can be doubled, with investment return period controlled within 3-6 months. It also allows your staff to focus on core technology innovation, effectively enhancing your overall market competitiveness.

We own a 10,000-square-meter factory with 45 professional staff, including a 5-person engineering team and a 12-person dedicated after-sales team. We maintain strong independent R&D and customization capability, and provide 24/7 global after-sales service to ensure timely technical support, installation, maintenance, and troubleshooting.

We serve all enterprises with packaging, case handling, and palletizing demands, especially electronics, food, home appliances, and logistics warehousing industries. Our business covers domestic China market, Southeast Asia, the Middle East, Europe, and the Americas.

Yes, we welcome global regional agents. We offer factory-direct pricing with favorable profit margins, low entry threshold, and full support including technical training, solution design, and after-sales backup. We also provide financial support for agents participating in local exhibitions. Contact us to discuss partnership opportunities.

Our patented direct-drive technology eliminates the need for belt replacement entirely. Traditional belt-type robots require belt changes every 6 months, causing production stoppages and maintenance costs. Our direct-drive system runs 24/7 with zero scheduled maintenance downtime, offers longer service life, and provides higher precision — especially for small and special-shaped products. This is an exclusive national patent technology that competitors cannot match.

Our palletizing robot typically delivers ROI in 2-3 months. When integrated into a complete end-of-line packaging line (case erector + sealer + palletizer), the full-line investment is recovered in approximately 6 months. At the same price as competitors’ standard machines, we provide customized solutions — making our ROI advantage even more significant.

Yes — this is one of our core advantages. Unlike competitors who sell standard machines, we customize solutions based on your factory layout and existing equipment. Our compact machine footprints are designed to fit limited spaces without facility renovation. We assess your production line and design a solution that integrates seamlessly with your current setup.

We accept T/T (Telegraphic Transfer) as our standard payment method. Shipping terms are FOB Shenzhen, and customers can also designate their own freight forwarder. Our equipment is shipped via sea freight by default. Lead time is typically 30-45 days depending on customization requirements.

Yes. For full-line equipment customers, we provide free 1-week on-site installation and training service. Our engineers will teach your team how to operate the machines and perform daily maintenance. After installation, we provide 24/7 online video after-sales support for troubleshooting and technical assistance.