Privacy Policy

1. Who We Are (Data Controller)

This Privacy Policy explains how Dongguan Aimas Robot Technology Co., Ltd (“AiMas”, “we”, “us”, or “our”) handles personal information when you visit aimas-palletizer-package.com, request a quote, or purchase our packaging automation equipment. AiMas is the data controller responsible for the personal information described in this policy.

2. Information We Collect

Information you provide directly

When you contact us through our forms, email, WhatsApp, or phone, we collect the details you choose to share — typically your name, company name, email address, phone number, country, industry, and information about your products, production line, and project requirements.

Information collected automatically

Like most websites, we collect limited technical data automatically, including your IP address, browser type and language, device type, referring pages, and the pages you view. This helps us understand site performance and improve content.

Cookies and similar technologies

We use cookies and similar technologies as described in Section 5. These help the site function and let us measure traffic. You can manage non-essential cookies through your browser settings.

3. How We Use Your Information

• Respond to your inquiries and prepare tailored quotes and automation proposals
• Provide pre-sales consultation, technical assessment, and after-sales support
• Process and fulfil orders, including production, shipping, and training coordination
• Send product updates or relevant information only where you have consented or where it is part of an existing relationship
• Improve our website, products, and services, and analyze aggregated usage trends
• Comply with legal, tax, and contractual obligations

4. Legal Bases for Processing (GDPR)

For visitors in the European Economic Area and the United Kingdom, we process personal data on the following legal bases: consent (e.g., optional analytics cookies and marketing communications); performance of a contract (to prepare quotations and fulfil orders you request); legitimate interests (to operate, secure, and improve our website and business); and legal obligation (e.g., tax and record-keeping requirements).

5. Cookies and Tracking Technologies

• Strictly necessary cookies — required for core functionality such as form submission and security.
• Analytics cookies — help us understand aggregate visitor behaviour so we can improve the site. These are only used with your consent where required.
• Marketing cookies — used to measure the effectiveness of our campaigns. You can disable these at any time in your browser.

Most browsers let you refuse or delete cookies. Disabling certain cookies may limit some features of the website.

6. How We Share Your Information

We do not sell, rent, or trade your personal information. We share data only with: (a) trusted service providers who help us run the website, send email, and host infrastructure, bound by confidentiality; (b) logistics and freight partners necessary to deliver your order; and (c) authorities where required by law, regulation, or legal process.

7. International Data Transfers

Our website and primary operations are based in China. If you are located in the EEA, UK, or another region with cross-border transfer rules, your information may be transferred to and processed in China. We rely on appropriate safeguards — including standard contractual clauses where applicable and our internal data-handling policies — to protect personal data transferred across borders.

8. Data Retention

We keep personal information only as long as needed for the purposes above. Inquiry and quotation records are generally retained for up to 3 years, unless a longer period is required by law or an ongoing business relationship. When data is no longer needed, we delete or anonymize it.

9. Your Privacy Rights (GDPR & CCPA)

Depending on your location, you may have the right to: access the personal data we hold about you; correct inaccurate data; delete your data; restrict or object to certain processing; data portability; and, where processing is based on consent, to withdraw consent at any time. California residents additionally have the right to know what personal information we collect and to opt out of its sale (we do not sell personal information).

To exercise any right, contact us using the details in Section 12. We will verify your identity and respond within the timeframe required by law (generally within 30 days).

10. Children’s Privacy

Our website is intended for businesses and professional users. We do not knowingly collect personal information from children under 16. If you believe a child has provided us data, contact us and we will delete it.

11. How We Protect Your Information

We implement appropriate technical and organizational measures — including encrypted connections (HTTPS), access controls, and secure hosting — to protect personal information against unauthorized access, loss, alteration, or disclosure. No method of transmission is completely secure, but we work to safeguard your data.

12. Changes to This Privacy Policy

We may update this policy from time to time. Material changes will be reflected by the “Last updated” date above. We encourage you to review this page periodically. Continued use of the site after changes constitutes acceptance of the updated policy.

13. Contact Us

References & External Resources

Our privacy practices align with the following widely recognized data-protection frameworks and standards:

• General Data Protection Regulation (GDPR) — the European Union’s primary regulation on the processing of personal data.
• California Consumer Privacy Act (CCPA) — California’s statute granting consumers rights over their personal information.
• ISO/IEC 27701 — the international extension to ISO/IEC 27001 for privacy information management.
• UK Data Protection Act 2018 — the United Kingdom’s implementation of the GDPR framework.

Frequently Asked Questions

Quick answers about how AiMas handles your personal data.